Returns & Exchanges

We want you to love your caliray glow, but if a product isn't the perfect fit, we offer free returns and exchanges on all orders within 30 days of purchase. Items must be in their original packaging and gently used to be eligible for a full refund.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Choose Refund or Exchange

Decide if you would like a refund to your original payment method or a store credit to try a different shade or product immediately.

3

Pack and Label

Print your prepaid shipping label and securely pack your items in their original box or a similar eco-friendly mailer to ensure safe transit.

4

Drop Off and Relax

Drop your package at any authorized carrier location; once we receive and process your return, your refund will be issued within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing